» Jobs » Bilingual Customer Service Representative with The Scotts Miracle Gro Company in North America,Canada

Bilingual Customer Service Representative with The Scotts Miracle Gro Company in North America,Canada

Type of position Permanent
Employer The Scotts Miracle Gro Company
Location North America,Canada
Salary DOE
Closing date of competition 12/20/2019
Date position available ASAP
Description of duties We are looking for a Bilingual (French and English) Customer Service Representative (Supply Chain) who will join our Canada Supply Chain team in Mississauga.

Accountable to the Manager of Orders to Cash, the Customer Service Representative participates as an integral member of the Canada Supply Chain team. They are responsible for all interactions with customers, handling all aspects of billing, collections, cash applications, reconciliation of receivables and order management.

What you’ll do in this role:
* Drive continuous improvement by examining existing processes and technologies
* Work with cross-functional teams on the development of solutions in the areas of order entry, claim resolution, collections, account compliance processes, and B2B call center processes
* Identify, analyze, and work with appropriate parties to resolve system or process issues
* Work together with the Business Development Teams (BDT), supply chain and sales functions, Finance, Brand Management, Supply Planning, and our retail partners to resolve issues and to ensure that account service processes are being executed with responsiveness and accuracy, while supporting the overall goals of the company
* Perform accounts receivable activities including: cash application, troubleshooting of customer payment deductions, processing and monitoring accounting documents, and supporting related collection activities
* Execute order management processes, from order creation through the life cycle of an order
* Audit invoices, orders, and account systems for pricing, terms allowances, and materials to ensure accurate processing throughout the program year
* Collect and publish program-related materials to support our retail partners while driving common processes within the team
* Compose training materials and direct training sessions for existing and new associates
* Participate in and execute special projects in areas such as metric reporting, product and customer questions, audit requests, and Sarbanes-Oxley requirements
* Carry out any additional duties as assigned

What you’ll need to be successful:
* A postsecondary degree in Business Administration, Finance, Accounting, or related field, or equivalent combination of education and experience
* Minimum 4 years’ experience in a customer service, accounts receivable, or supply chain role;
* Ability to communicate in English and French is a requirement
* Experience with ERP systems, planning systems, call center systems
* Excellent interpersonal skills and the ability to work effectively on a team and with a wide range of individuals
* Demonstrated superior interpersonal & negotiation skills, teamwork and judgement
* Diplomacy, tact and decision making ability
* Planning & organization skills
* May be required to work on holidays and weekends from time to time

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