» Jobs » Shared Services Specialist – Marysville, OH with Scotts Miracle-Gro in North America,–Ohio

Shared Services Specialist – Marysville, OH with Scotts Miracle-Gro in North America,–Ohio

Type of position Permanent
Employer Scotts Miracle-Gro
Location North America,–Ohio
Salary DOE
Closing date of competition 11/19/2016
Date position available ASAP
Description of duties

We\’re looking for an HR Shared Services Support Specialist for The Scotts Miracle-Gro Company!

The HR Shared Services Support Specialist plays a vital role serving as the primary contact for regional associates, managers and HR professionals handling customer service inquiries related to human resources systems, processes and programs. This role requires knowledge in areas covering associate relations, benefits, payroll, HR policies, and HR systems, including data entry for new hires, promotions, transfers, manager and cost center changes.

Shared Services Responsibilities:
* Provide recommendations or elevate issues to the regional human resources partner for situations that require specific attention.
* Provide quality customer service in response to inquiries made via phone, email or chat from employees, managers, HR professionals and internal business partners as well as external business contacts.
* Exercise judgment while using procedures, policies and documents to determine appropriate action.
* Research complex questions/problems and provide appropriate responses prior to escalation
* Make outbound and follow up calls/emails as needed
* Provide assistance to managers and employees with time-sensitive requests, related to payroll, reports, HRIS system navigation, etc.
* Successfully manage projects and initiatives as needed.
* Participate in team meetings and training sessions.
* Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations

Minimum Qualifications:
* Associates degree in HR or field relative to job duties, or equivalent experience.
* Strong written and verbal communication skills to provide accurate, clear and diplomatic responses to inquiries.
* Research and analytical skills to review and/or troubleshoot routine situations.
* Technical aptitude for navigating and instructing others on HR systems and processes.
* Basic skills using MS Office (Word, Excel, Outlook)

Preferred Qualifications
* Bachelor\’s Degree in HR and/or related certifications (e.g. PHR, SPHR)
* Two-Three years of HR experience, with an emphasis on benefits, payroll and/or HRIS systems.
* Knowledge of business processes, benefit programs, payroll, and CoE functions linked to HR Shared Services.
* Knowledge of employment law.
* Customer service experience in a similar environment or IT help desk.
* Bi-lingual in English & Spanish
* Come gro with Scotts, where the grass really is greener!

Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace. EOE/AA/M/F/D/V

The Scotts Miracle-Gro Company (NYSE: SMG) is the world\’s largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well. Scotts Miracle-Gro has helped to grow the nearly $7 billion global consumer lawn and garden market through product innovation, industry-leading advertising efforts and its trusted brands. Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.

Notification to Agencies. Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations. For information on how to become an approved vendor please see our Third Party Agency notification on our career portal.

Qualifications sought

Please see job description


Application procedure  
Submit what Application URL: http://www.aplitrak.com/?adid=YmJnZW5lcmljLjkzMjg1LjI1NTZAc2NvdHRzbWlyYWNsZWdyby5hcGxpdHJhay5jb20
Submit to Application URL: http://www.aplitrak.com/?adid=YmJnZW5lcmljLjkzMjg1LjI1NTZAc2NvdHRzbWlyYWNsZWdyby5hcGxpdHJhay5jb20
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